Comcast can’t seem to do anything right. Between disrupting user traffic, sleeping on the job, and angering Congress, Comcast is getting one black eye after another. They should take some pointers from Woot, who recently recovered from an inventory glitch beautifully.
Excerpts from an email to customers:
A decision has been made without you on your recent Brown Zune order from the 22nd. I will be transparent about this-I can only hope it meets your approval.
Yesterday, as our warehouse wrapped up the Zune shipments, an unexpected shortage of brown Zunes was reported…
We made the emergency call to substitute BLACK Zunes to complete your shipment.
We have included a bonus: A Microsoft Zune Travel Pack has been shipped with your order…These are new retail boxed and carry a Microsoft MSRP of $99.99.
Not only is Woot making good on orders at their expense, they are also including a gift worth $100. Way to turn lemons into lemonade, Woot — I have a feeling you just gained some customers for life.
